Field Service and Design Thinking: From Customer Focus to Commercial Success In June I had the opportunity to give the workshop “Service Design Thinking: From Customer Focus to Commercial Success” at the Field Service Forum in Amsterdam. About 30 Fields ...
Design Thinking
The 3 horizons of innovation The 3 horizons of innovation are used as a model to distinguish between the different types of innovation. The exact boundary between the horizons is sometimes difficult to determine. The next picture ...
The problem context canvas The title sounds heavy, and I also prefer to think in terms of possibilities than problems ... But ... most new products or services solve a problem for a customer. The customer has been experiencing the annoyance for some time, and ...
How do you make the fuzzy front end of innovation less confused? Within the domain of product development, all things that are done for the actual production / construction of a new service or product are called the 'fuzzy front end'….
Build your innovation ecosystem with innovation portfolio management The new book “the corporate startup”, is definitely recommendable. It integrates very well how to apply lean startup practices in a corporate context. But what I like most is its emphasis on ...
English